FAQ

Contact amanda@lunasquest.shop for the following issues.

Returns & Exchange Policy

Returns

  • We accept returns for non-clearance items that are unused and unwashed within 30 days of the delivery date. A refund will NOT be issued on items that are in the "Clearance." 

Extended Returns Policy

  • We do extend the window for returns during the holidays (November 1-December 1) for an extra 30 days (60 days in total) so that you can buy gifts ahead of time during the holiday season and still have a chance to exchange/return.

Exchanges

  • We do not accept exchanges that are marked final sale and found under the "Clearance" tab. 

 Damaged & Incorrect Items 

If you receive an item that is damaged/defective/or incorrect, please email us. Have your order number ready, upload the picture of the item, and a brief explanation of the damaged, defective, or wrong item and we will make corrections.

 How soon do you ship? 

Most of our designs are on the made to order basis. Please allow 1-5 business days to product the order and another 2-5 days for shipping in the United States.

 Do you offer expedited delivery? 

We apologize but at this time we do not. We are limited to what our print providers can do, but once they add expedited delivery to their services, we will update our shipping options as well!